Refund Policy
Effective Date: January 1, 2026
At Sitekio (“we”, “us”, or “our”), we sell digital products (downloads, templates, files, digital assets) and digital services (such as installation, customization, or related services).
Due to the nature of digital goods and services, refunds are limited and only issued under specific conditions explained below.
By purchasing from Sitekio, you agree to this Refund Policy.
1. General Policy
Digital products are intangible and instantly accessible
Once a product is downloaded or accessed, it cannot be returned
Services begin based on customer requests and requirements
For this reason, we do not offer automatic refunds, but we do consider refunds in fair and genuine cases as described below.
2. Digital Products (Downloads & Access)
2.1. Eligible for Refund (Case-by-Case)
Refunds may be approved if all of the following conditions are met:
The product has major technical issues that make it unusable
You contacted our support team and allowed us reasonable time to fix the issue
The issue cannot be resolved by our support team
The product is clearly not as described on the product page (with valid proof)
⏱ Refund request must be made within 7 days of purchase
2.2. Not Eligible for Refund
Refunds will not be issued if:
You changed your mind after purchase
The product does not meet personal expectations
You lack technical knowledge to use the product
You purchased the wrong product by mistake
The product is incompatible with third-party plugins, themes, or software not mentioned as supported
You already downloaded or accessed the files and there is no proven defect
3. Digital Services (Installation, Customization, etc.)
3.1. Eligible for Refund
Refunds for services may be considered if:
The service has not started yet
The service is not delivered as described
We fail to deliver the service due to our own fault
A confirmed delay occurs without valid reason
Partial refunds may apply if part of the service has already been completed.
3.2. Not Eligible for Refund
Refunds will not be issued if:
The delay is caused by missing information, credentials, or responses from the customer
The service was completed successfully
You changed your mind after the work started
You refuse to provide required access necessary to complete the service
4. Support First Policy
Before requesting a refund, customers must contact our support team.
In most cases, we aim to:
Fix the issue
Provide guidance or updates
Offer a replacement or alternative solution
Refunds are issued only if the issue cannot be resolved.
5. How to Request a Refund
To request a refund, please contact us with:
Order ID
Product or service name
Clear explanation of the issue
Screenshots or proof (if applicable)
📧 Email: support@sitekio.com
Refund requests are reviewed within 5–7 business days.
6. Refund Method
Approved refunds are issued to the original payment method (bKash, Stripe or PayPal)
Transaction fees, currency conversion fees, or processing charges (if any) are non-refundable
Refund processing time depends on the payment provider
7. Abuse & Fraud Prevention
We reserve the right to deny refund requests if we detect:
Abuse of the refund system
Repeated refund attempts
False claims or misleading information
8. Policy Updates
We may update this Refund Policy at any time. Changes will be posted on this page. Continued use of Sitekio means acceptance of the updated policy.
9. Contact Us
If you have any questions about this Refund Policy, please contact us:
📧 Email: support@sitekio.com
🌐 Website: https://sitekio.com